SUPPORT AND F.A.Q.
Want to see our product for yourself? Take a look at our online demo and find out how great it really is!
Already a customer of Ezora and looking for support? Contact our support team by posting a question via the form or the online chat below.
Perhaps you have a question that has been asked many times before. Take a look at our F.A.Q.
Want to stay up-to-date with our software? Take a look at our releases.
DO YOU HAVE ANY QUESTIONS?
Fill in this support form.
Fill in this support form.
our support updates!
- ATTN @ezora / @Twinfield users - Twinfield will be unavailable for 2 hours from 9pm on Wednesday 27th March due to maintenance. 5 months ago
- All Ezora and Twinfield Users, please note that Twinfield will be unavailable between 10pm and 4am on Tuesday night, 5th February. 7 months ago
- The problem that was causing the "Bad Gateway" errors has been solved and everything is running as normal again. 8 months ago
Yes. There are already out of the box interfaces in place. For example Lightspeed, Revel, Eijsink Winsale, Extendas and many more. For a complete list of our partners, check out this webpage
Yes. Ezora has been designed to read source data from different places and bring this information together in reports and (email) alerts. There are already several interfaces in place with the most common systems and we are always happy to add more. There is also the option to import data manually.
No. The Ezora infrastructure has been built to be fully scalable, and is capable of dealing with heavy data imports of up to millions of transaction lines each day. Our pricing structure is based on a fixed fee per month, per reporting entitiy. Depending on the number and type of data connections you use, this fee will be higher and lower. All data management is included in this fee.
No. Ezora is not a cashflow forecast system. however, it is possible to import the expected forecast figures from Excel into Ezora, so you can compare your actual cash movements with the forecasted numbers.
Yes. Ezora is ideally suited to retail organisations that have ambitious growth plans. It is relatively easy to manage 1 or 2 stores, but when you have to manage more than 2 it becomes a different type of ‘ball game’. Ezora help organisations that have proven that they can be profitable with 1 or 2 stores, whom are looking to expand their business by providing relevant up-to-date summarised information which tells them how each store is performing.
Yes. Ezora compares your actual performance with the last year(s), budget, forecast performance, and has the ability to provide comparison to benchmarks.
Yes. If you use a processing tool to process your purchase invoices such as Basecone or Receiptbank, then Ezora will be able to retrieve and present the scanned document linked to the relevant accounting transaction. This means that you can look at a P&L report and can drill through an expense line all the way through to the underlying image, without ever leaving the Ezora report.
Yes. Financial statements and dashboards can be printed to pdf format or directly to the printer. Operational table reports also have the facility to be exported to Excel.
No. At present, there is no facility in place to produce a management pack that consists of a selection of different reports.
Yes. All source data is stored at it’s lowest frequency (e.g. time, day-part, day, week, month, financial period). This means that reports can be grouped on a day-part, day or week level, depending on the purpose of the report.
Yes. Within Ezora you can setup multiple user roles that have restricted access. This means that you can provide external parties with online access to a particular restricted view to your information. Furthermore, the integrated process management module allows you to give conditional access to this information. With Ezora, you have the control to only make the right data available when it is complete and validated.
Yes. Ezora comes out of the box with a complete set of management reports, that can be tailored to your organisation’s needs, if required.
It is quite common that multiple stores / cafe’s are accounted for in the same Limited Company. Those individual locations are then setup as separate cost centres. Ezora has the capability to retrieve data on a cost centre / profit centre and then store this data in a separate reporting entity. This means that it will be very easy to give users only access to that particular location. It also allows to perform comparisons across different locations quite easily as well.
The Ezora data importer makes it possible to quickly import your own data into Ezora and enrich the financial / POS data that is already stored. For example, think about specific marketing data that you would like to correlate to the actual sales data.
Typically, your workforce data will be stored in a different frequency (hourly, daily) than your financial data (monthly, financial period). Ezora has a calendar mapping function which matches days to the relevant financial period. This calendar mapping is then the basis to group the data from your workforce and financial system in the same relevant periods.
Ezora provides a budget importer which allows you to import budget data by account code and every additional dimension (e.g. cost centre, profit centre, project, product etc.). If you work on the basis of a fixed yearly budget and multiple re-forecast versions, then you can import these different versions quite easily by changing the budget code. When running a report, you can then choose which version of the budget / forecast you wish to compare to.
No. The Ezora pricing is based on a fixed monthly fee, per reporting entity. Depending on the number and type of data interfaces, the monthly price is lower or higher. The report set, related to a particular interface is included in the price. If the standard set is not sufficient, there is an option to develop custom reports. A consultancy fee will be applied to custom work.
To achieve a complete insight into your business you want to have access in financial reports (profit and loss, cashflow statement, balance sheet), but you want to combine these basic KPI’s with a set of operational parameters that are relevant to your business (hours, product sales, purchase data, customer data etc.) Each system that you use in your business, no doubt, will give you a wealth of information in relation to the area that this business system was designed for. However, it is not always easy to get a summarised picture that combines all those individual systems. Ezora has been designed to do exactly that!
Yes. Ezora can automatically pull the financial data from a number of online accounting systems. For a complete list of all supported accounting systems check this webpage. If your accounting system is not supported there is an option to upload your trial balance manually.
Yes! In addition to having a reporting engine, Ezora has a powerful accounting posting engine which can generate the accounting postings that are required to account for transactions in your business systems and push them into your accounting system. These automated tasks are performed as soon as the data is made available and can be run every hour if needed. By automating bookkeeping tasks and automatically generating the financial and management reports, Ezora can dramatically reduce the time required to complete the month end cycle.
Yes. Ezora is particularly useful for retailers in managing cash where the volume of transactions, and the risk of error and fraud necessitate a daily or weekly cash reconciliation process. Not an easy task if you have to manage this process across different stores. Our clients with multiple stores are particularly enthusiastic with how we enable them to keep a tight grip on their cash.
Yes. Ezora can consolidate the financial positions of multiple companies across a complex ownership structure. The full suite of Ezora analytic tools are then available against the consolidated results. We advise our customers to use adjustment companies for any adjustment journals that are required.
If new accounting codes are added in the accounting system, the super user will be alerted that these codes will need to be added to the reporting structure. Depending on the accounting system, the reporting structure is managed directly within Ezora or is derived from the accounting system automatically.
Yes. Ezora has an accounting posting engine which can automatically generate the required accounting postings to account for your POS data and push them into your accounting system. POS transactions and Cash movements from your POS system are picked up and ‘translated’ into accounting journals using an intelligent mapping. This mapping makes it possible to report on the desired aggregated level in your accounting system so that gross margins can be easily calculated as well.
The following webpage shows an updated list of all (accounting) systems which Ezora interfaces with.
Ezora is delivered with a standard set of reports and dashboards relevant to the systems you use in your business. You will have the ability to make certain changes yourself (e.g. add / remove users, reporting entities, dashboard changes), but the reports and interface are setup for you. If the standard reports are not sufficient, there are several implementation partners available to help you get the reports you require.
No. We have several implementation partners that can provide you with all the expertise you need to implement Ezora. If you have any questions Post implementation, you can always refer to any questions through our integrated help and online helpdesk.
Yes. From day one we have developed Ezora with the needs of the retail sector in mind. Our staff have extensive retail experience, but most importantly by working together with many of our clients we are constantly adjusting our product so that it continues to add value in the constantly changing retail environment.
During the implementation, one of our partners will make sure that Ezora is setup to get the most out of your data. After implementation, our central support desk will answer any questions you may have via the online helpdesk and/or chat. Our aim, however, is to continue to improve our product so that basic support questions are reduced to minimum. That helps you and us!
If we already support your specific business systems, it is a matter of days. If however you want to feed in data from a system that is not yet supported, then it may take a bit longer dependent on the type of data and the method through which the data is provided to us.
Yes. By setting up different user roles in the system, users will only see the information, dashboards and reports that are relevant to them.
In 2015, we moved our entire system infrastructure to Amazon, which we believe provides the best foundation upon which to build an internet service like ours today. The Amazon platform gives us all the tools and controls to provide a secure, reliable, and an extremely scalable service to our clients. You do not have to take our word for it. To give our clients confidence we regularly have our service tested by external parties to make absolutely sure we have not missed anything. We are only human after all!
To make the implemention of Ezora easier and quicker we have developed several templates based on the accounting and business systems that we support. Each template includes a set of reports and dashboards that are most commonly used in combination with those systems.
Our monthly pricing, per reporting entity, is based on the number and type of systems that we connect to. But we would not be good business people if we are not willing to engage in some good old ‘haggling’. If you have a good business case for us we are always willing to listen.
Our Terms and Conditions state a minimum term of one year.
For best practice we have also compiled Terms & Conditions and Service Level Agreement (SLA). We require each client to sign an order form. These are there to protect both our client’s and ourselves.
Yes. You can read the Full SLA here. If only your car purchase came with the same guarantees.
The cost of using Ezora is dependent on the number of Reporting Entities, the specific data interfaces deployed, and whether accounting postings are automated. We work with our partners to develop propositions for certain client groups/brands with fixed price structures. Please contact us for a detailed quote for your specific requirements.
Ezora requires a minimum 12 month commitment from our customers. Once this initial period has expired, you can cancel your service with a month’s notice.
The Ezora service is hosted in Ireland. Hence, all data is stored within the EU. No data processed on our servers will leave the EU jurisdiction.
We are very proud to have more than 1000 customers using our service. If you want to learn more about them checkout the customer success pages on our website.
We are in the process of integrating instructions in the relevant (configuration) functions. A knowledge base is available for super users.
EZORA UPTIME REPORTING
Looking for more information?
Download our brochure